General knowledge
7 QUESTIONS
Q1. What's the proper greeting on the telephone?
A) Business Insights! This is Jessica. I would love to help you!
B) Hurry it up! My favorite song is on the radio.
C) Hey. Business Insights.
Q2. If you don't know the answer to a customer question, what do you say?
A) Gee! There isn't a good answer to that question so it must not be a good question!
B) Gee I don't know. I'm new here.
C) Let me ask my supervisor Mark Murphy.
Q3. How do you respond if a customer's telephone was crushed in a car accident?
A) Hi Ms. West I'm really sorry to hear that. I hope you weren't hurt!
B) What type of car do you drive?
C) K, so?
