General knowledge
7 QUESTIONS
Q1. What is the global benchmark for call abandonment rates in outbound banking campaigns?
A) 5-8%
B) 7-10%
C) 10-15%
D) More than 15%
Q2. By what percentage does personalization improve customer engagement during outbound banking calls?
A) 10%
B) 20%
C) 30% or more
D) No measurable impact
Q3. What percentage of outbound banking calls are successful in upselling additional products or services?
A) 10-15%
B) 20-25%
C) 30-35%
D) Less than 10%
