Classic Classic T2 Interview Quiz by Chevelle83 Chevelle83 59 played - 9 yrs ago T2 Interview Quiz QUIZ 15 QUESTIONS hard 1 How do you resolve this error in Windows : "Cannot delete iPodService.exe : It is being used by another person or program"? Stop iPodService.exe in Task Manager.Set up service for the customer's iPod touchDisconnect the iOS device from the computer. 2 Which of the following errors indicates an issue caused by third-party security software? Error 3Error 13Error 1000 3 Which of the following errors indicates an issue caused by an unusable .ipsw file? Error 4Error 48Error 84 4 If a customer calls in, having issues sending and receiving email, what troubleshooting step should you try first according to KBase? To make sure that you're connected to the Internet, open Safari and go to www.apple.comDelete the account and re-add itRestart the device. 5 What Apple ID information can the customer change from the My Apple ID website? Payment information, security questions, and addressesCan delete purchases, reset passwords, and log out of all devicesMost Apple ID information, including email addresses, customer personal information, security questions, and addresses. 6 How can customers use the My Apple ID website to find forgotten Apple ID names? They can have a friend call AppleCare to find out for them.Customers can enter email addresses on the 'Find your Apple ID' pageYou can tell them after you search their name in the iCloud support app 7 Customers can sometimes forget the answers to security questions. When customers make too many incorrect attempts to answer the security questions, Apple locks the questions for how many hours? 385 8 What is the Knowledge Base article that tells us the Scope of Support for verifying the account holders identity? CP1322HT5570HT1808 9 Which of the following IP address indicate either a hardware issue or driver issue on a customers windows computer? 0.0.0.01.1.1.1169.254.X.X 10 Which Apple product uses TCP port 25? Mail (for sending email) : iCloud Mail (Sending)ICloud MailSecure Sockets Layer 11 When would you use the command "iPconfig"? To make changes to network settings on a windows computerTo quickly determine the IP address of a windows computerTo view the network status of a Mac computer or a windows 12 How do you classify issues about the Messages app, iMessages, SMS, or MMS? Component - Apps, Issue- MessagesComponent - Apps, Issue - TextingComponent - Apps, Issue - Apple ID 13 Your customer says his iPad doesn't charge when he plugs it into his car stereo's Lightning connector using an Apple Lightning cable. Which of the following is NOT an effective troubleshooting step? Try switching to the iPod Out vehicle integration feature, if the car supports it.Try connecting a different device, or using a second known-good lightning cable.Try using the USB port on the stereo (If it has one) instead of the Lightning connector 14 With Family Sharing, how many family members can a family group have? 1086 15 If you get an error when trying to activate iMessage or FaceTime, a valid troubleshooting step would be? Transfer to Tier 2 immediatelyGo to Settings > General > Date & Time and make sure that your time zone is set up correctly.Transfer to carrier without doing troubleshooting since this is a carrier issue. A mistake in this Quiz ? Contact the author Commentaires