T2 Interview Quiz  

created by Chevelle83 on 12 May 15, enabled by Lou
Hard level (44% of success)    15 questions - 59 players
T2 Interview Quiz
 
1
How do you resolve this error in Windows : "Cannot delete iPodService.exe : It is being used by another person or program"?
   
   
   
2
Which of the following errors indicates an issue caused by third-party security software?
   
   
   
3
Which of the following errors indicates an issue caused by an unusable .ipsw file?
   
   
   
4
If a customer calls in, having issues sending and receiving email, what troubleshooting step should you try first according to KBase?
   
   
   
5
What Apple ID information can the customer change from the My Apple ID website?
   
   
   
6
How can customers use the My Apple ID website to find forgotten Apple ID names?
   
   
   
7
Customers can sometimes forget the answers to security questions. When customers make too many incorrect attempts to answer the security questions, Apple locks the questions for how many hours?
   
   
   
8
What is the Knowledge Base article that tells us the Scope of Support for verifying the account holders identity?
   
   
   
9
Which of the following IP address indicate either a hardware issue or driver issue on a customers windows computer?
   
   
   
10
Which Apple product uses TCP port 25?
   
   
   
11
When would you use the command "iPconfig"?
   
   
   
12
How do you classify issues about the Messages app, iMessages, SMS, or MMS?
   
   
   
13
Your customer says his iPad doesn't charge when he plugs it into his car stereo's Lightning connector using an Apple Lightning cable. Which of the following is NOT an effective troubleshooting step?
   
   
   
14
With Family Sharing, how many family members can a family group have?
   
   
   
15
If you get an error when trying to activate iMessage or FaceTime, a valid troubleshooting step would be?
   
   
   

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