Classic Classic Quiz Blocks/Messages Best Answer by Falib Falib 51 played - 10 yrs ago Blocks and Messages on patron accounts. QUIZ 15 QUESTIONS medium 1 What to do if the patron exceeded highest level of overdue? Pay fine to check out.Return the overdue book. 2 What happens if the patron has exceeded check out limit? Unable to check out until return of some of the items currently checked out to them.Check out books to patron anyway. 3 What should you do if you receive a message reading "Held item ready for pick up. " Check out held item to patron at FAL or send patron to Mullins for held item.Unable to check out any books to patron because patron has a hold ready for pick up. 4 What happens when an item is recalled on the account? Patron will need to return the recalled book before checking out anything else.Patron can renew the book so the recall will drop. 5 What should you do if a registration has expired? Call Mullins staff to tell them to renew the patron's account.Get a supervisor, if one is available, or call Mullins to see if the patron's account can be renewed or explain what the patron needs to do to renew their account. 6 What should you do with overdue items on a patron's account? Kindly remind patron of overdue item. Ask if the patron wants to renew.Pay fine now. 7 What happens if a patron has a billed item on his account? You must renew billed item.Patron must return the book or pay the cost of the book at Treasurer's office before checking out anything. 8 What should you do if the patron is approaching the maximum number of items limit? FYI courtesy. Tell the patron.Ignore message. 9 What should you do when there are lost and paid items at check-out? Don't check out item. Apologize to patron and ask them to come back after the item has been processed. Place the item on supervisor's desk with a note.Don't check out item. Place the item on supervisor's desk with a note. 10 What should you do when there are claimed returned items at check-in? Check in items.Don't check in items. Give to supervisor with a note. 11 What should you do when there is a billed item at check in when no supervisor is present? Place the billed item on a supervisor's desk with a note. Tell the patron a supervisor will handle it when they return.Do not accept a billed item when there is no supervisor working. Ask patron to come back when a supervisor is available. 12 What should you do when there is a billed item at check in? Billed items cannot be checked in. Give billed items to a supervisor with a note.Billed items can be checked in at the front desk. 13 If no supervisor is available, contact the Mullins Circulation Desk when______ A patron wants to renew a periodical.Then there is a block on a patron's account that prevents them from checking out. 14 What should you do when a supervisor is not available to help a patron? Ask patron to leave their email address and a supervisor will contact them. Leave the supervisor a note.Give the patron the supervisor's contact information so the patron can make the contact when it is convenient for them. 15 What to do when a supervisor is needed? Call Phil. If Phil is not available, call Mullins Circulation Desk.Call Mullins Circulation Desk. Do not bother Phil when he is off duty. A mistake in this Quiz ? Contact the author Commentaires
