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Sport & Recreation
National Certification Exam (2)
on 29 Oct 17, enabled by
(91% of success)
30 questions - 54 players
The principal reason for requesting feedback when communicating with patients is to determine whether they :
Have a vision problem
Are mentally alert
Understand what is being said
The principle message that you will give a patient if you avoid eye contact while communicating is that you :
Do not understand what the patient is saying
Are in a hurry
Are not telling the truth
Verbal facial expressions or body language, such as a nod of understanding, are called :
The way to organize appointment scheduling so that it best supports the success of the practice is to :
Schedule as many patients as possible throughout the entire day
Consider the preference of the physician
Include a lot of time for physician's administration duties
Allow frequent breaks
The principle advantage of using the wave method when designing the scheduling process is that it :
Provides more breaks for staff
Give priority to established patients
Allows flexibility to accommodate the unpredictable
Enables the physician to see more patients each day
The root word "path/o" means :
Which of the following suffixes indicates surgical removal?
What does the "inside address" in a typewritten letter need to include?
The name and address of the person sending the letter
The name and address of the person receiving the letter
The body of the letter
Conversion of the doctor's notes to a medical report is known as :
The amount that an insurance company may say is not the responsibility of the patient, for a contracted physician, would be identified as this on a patient's account?
Patient's medical records cannot be released without :
The physician's signed consent
The patient's signed consent
The spouse's signed consent
The office manager's signed consent
Which of the following information includes diet, smoking history and alcohol consumption?
The forms are to be filed in a(n) ______ when the order of the record reads like a diary.
Chronological date order
Discharged record order
Reverse chronological date order
You are typing an operative report and notice a word that does not look right. Choose the correct spelling.
It is unsafe to use credit card account numbers on purchases made :
Over the phone
From a catalog
The first step in giving first aid to a patient who appears to have stopped breathing is to :
Check for a medical alert bracelet
Begin chest compressions
Check for a pulse
Begin fluid resuscitation
Accounts receivable is :
The people the practice owes money to
A record of all monies due to the practice
Any outstanding inventory bills
A list of patients who have paid in the last month
Which term is used in medical terminology to describe "front" or "in front of"?
The word used in medical terminology to mean "toward the midline of the body" is :
When two or more patients are scheduled to see the same health care provider at the same time is known as :
Method of scheduling that works for patients who do not need specific appointment times is known as :
Fixed appointment scheduling
Open hours scheduling
Modified wave scheduling
Which type of communication is considered an informal type of correspondence?
When first attempting to collect a debt by telephone, you should :
Ask the patient to come in for a checkup
Speak only to the patient or leave only your first name and number
Leave a message on the answering machine
Contact the patient at their place of employment
Booking several patients around the same time is known as :
A young female patient returned to the doctor's office to find out the results of a pregnancy test.
You check her chart and realize she is only 15. Her parents are with her. How should you proceed when she asks if you know the results of her test?
Talk only to her parents
Tell her you don't know and walk away
Tell her to wait for the doctor to discuss with him
Tell her the results privately
When making entries into a patient's medical record, all entries should be :
Written in insurance code
Written only by the doctor
Initialed by the person making the entry
Written only in pencil
In a block style letter, the inside address is :
Indented five spaces from the left margin
Choose the answer that contains all the standard elements for an office memorandum :
Heading, date, to, from, subject
Heading, date, to, from, subject, body, copy
Body, date, to, from, subject, body, copy
Subject, body, date, to, from
Whose name should be filed first?
Whose name would be filed last?
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