Classic Classic Quiz National Certification Exam (2) by Josephpalmq Josephpalmq 54 played - 7 yrs ago QUIZ 30 QUESTIONS easy 1 The principal reason for requesting feedback when communicating with patients is to determine whether they : Have a vision problemAre cooperativeAre mentally alertUnderstand what is being said 2 The principle message that you will give a patient if you avoid eye contact while communicating is that you : Do not understand what the patient is sayingAre in a hurryAre hungryAre not telling the truth 3 Verbal facial expressions or body language, such as a nod of understanding, are called : ChannelsExternal noiseFeedbackInternal noise 4 The way to organize appointment scheduling so that it best supports the success of the practice is to : Schedule as many patients as possible throughout the entire dayConsider the preference of the physicianInclude a lot of time for physician's administration dutiesAllow frequent breaks 5 The principle advantage of using the wave method when designing the scheduling process is that it : Provides more breaks for staffGive priority to established patientsAllows flexibility to accommodate the unpredictableEnables the physician to see more patients each day 6 The root word "path/o" means : GlandsDiseaseCut intoIntestines 7 Which of the following suffixes indicates surgical removal? -cardi-ectomyCerebr--itis 8 What does the "inside address" in a typewritten letter need to include? The name and address of the person sending the letterThe name and address of the person receiving the letterThe salutationThe body of the letter 9 Conversion of the doctor's notes to a medical report is known as : HybridEncryptionTotal conversionTranscription 10 The amount that an insurance company may say is not the responsibility of the patient, for a contracted physician, would be identified as this on a patient's account? A paymentAn adjustmentA deductibleA charge 11 Patient's medical records cannot be released without : The physician's signed consentThe patient's signed consentThe spouse's signed consentThe office manager's signed consent 12 Which of the following information includes diet, smoking history and alcohol consumption? Social historyFamily historyPast historyDatabase 13 The forms are to be filed in a(n) ______ when the order of the record reads like a diary. Integrated formatChronological date orderDischarged record orderReverse chronological date order 14 You are typing an operative report and notice a word that does not look right. Choose the correct spelling. AbcessAbscessAbcsessAbsess 15 It is unsafe to use credit card account numbers on purchases made : Over the phoneIn personFrom a catalogBy fax 16 The first step in giving first aid to a patient who appears to have stopped breathing is to : Check for a medical alert braceletBegin chest compressionsCheck for a pulseBegin fluid resuscitation 17 Accounts receivable is : The people the practice owes money toA record of all monies due to the practiceAny outstanding inventory billsA list of patients who have paid in the last month 18 Which term is used in medical terminology to describe "front" or "in front of"? AnteriorPosteriorSuperiorInferior 19 The word used in medical terminology to mean "toward the midline of the body" is : DorsalLateralVentralMedial 20 When two or more patients are scheduled to see the same health care provider at the same time is known as : Cluster schedulingMatrix schedulingDouble bookingWave scheduling 21 Method of scheduling that works for patients who do not need specific appointment times is known as : Fixed appointment schedulingWave schedulingOpen hours schedulingModified wave scheduling 22 Which type of communication is considered an informal type of correspondence? EmailLetterMemoMail 23 When first attempting to collect a debt by telephone, you should : Ask the patient to come in for a checkupSpeak only to the patient or leave only your first name and numberLeave a message on the answering machineContact the patient at their place of employment 24 Booking several patients around the same time is known as : Doubling bookingCluster schedulingWave bookingOpen booking 25 A young female patient returned to the doctor's office to find out the results of a pregnancy test. You check her chart and realize she is only 15. Her parents are with her. How should you proceed when she asks if you know the results of her test? Talk only to her parentsTell her you don't know and walk awayTell her to wait for the doctor to discuss with himTell her the results privately 26 When making entries into a patient's medical record, all entries should be : Written in insurance codeWritten only by the doctorInitialed by the person making the entryWritten only in pencil 27 In a block style letter, the inside address is : Indented five spaces from the left marginFlush rightFlush leftCentered 28 Choose the answer that contains all the standard elements for an office memorandum : Heading, date, to, from, subjectHeading, date, to, from, subject, body, copyBody, date, to, from, subject, body, copySubject, body, date, to, from 29 Whose name should be filed first? Samuel MonacoSamuel MonarchSamuel MonaghanSamuel Monasto 30 Whose name would be filed last? Thomas GreenwayThomas GrenadeThomas GreenleeThomas Grenier A mistake in this Quiz ? Contact the author Commentaires
