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National Certification Exam (2)  

created by josephpal… on 29 Oct 17, enabled by MWAPOLENI
 
Easy level (92% of success)    30 questions - 53 players
 
1
The principal reason for requesting feedback when communicating with patients is to determine whether they :
   
   
   
   
2
The principle message that you will give a patient if you avoid eye contact while communicating is that you :
   
   
   
   
3
Verbal facial expressions or body language, such as a nod of understanding, are called :
   
   
   
   
4
The way to organize appointment scheduling so that it best supports the success of the practice is to :
   
   
   
   
5
The principle advantage of using the wave method when designing the scheduling process is that it :
   
   
   
   
6
The root word "path/o" means :
   
   
   
   
7
Which of the following suffixes indicates surgical removal?
   
   
   
   
8
What does the "inside address" in a typewritten letter need to include?
   
   
   
   
9
Conversion of the doctor's notes to a medical report is known as :
   
   
   
   
10
The amount that an insurance company may say is not the responsibility of the patient, for a contracted physician, would be identified as this on a patient's account?
   
   
   
   
11
Patient's medical records cannot be released without :
   
   
   
   
12
Which of the following information includes diet, smoking history and alcohol consumption?
   
   
   
   
13
The forms are to be filed in a(n) ______ when the order of the record reads like a diary.
   
   
   
   
14
You are typing an operative report and notice a word that does not look right. Choose the correct spelling.
   
   
   
   
15
It is unsafe to use credit card account numbers on purchases made :
   
   
   
   
16
The first step in giving first aid to a patient who appears to have stopped breathing is to :
   
   
   
   
17
Accounts receivable is :
   
   
   
   
18
Which term is used in medical terminology to describe "front" or "in front of"?
   
   
   
   
19
The word used in medical terminology to mean "toward the midline of the body" is :
   
   
   
   
20
When two or more patients are scheduled to see the same health care provider at the same time is known as :
   
   
   
   
21
Method of scheduling that works for patients who do not need specific appointment times is known as :
   
   
   
   
22
Which type of communication is considered an informal type of correspondence?
   
   
   
   
23
When first attempting to collect a debt by telephone, you should :
   
   
   
   
24
Booking several patients around the same time is known as :
   
   
   
   
25
A young female patient returned to the doctor's office to find out the results of a pregnancy test.
You check her chart and realize she is only 15. Her parents are with her. How should you proceed when she asks if you know the results of her test?
   
   
   
   
26
When making entries into a patient's medical record, all entries should be :
   
   
   
   
27
In a block style letter, the inside address is :
   
   
   
   
28
Choose the answer that contains all the standard elements for an office memorandum :
   
   
   
   
29
Whose name should be filed first?
   
   
   
   
30
Whose name would be filed last?
   
   
   
   
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