Classic Classic Quiz Customer Service : Names by Wskim20 Wskim20 18 played - 9 yrs ago Customer Service Modules QUIZ 7 QUESTIONS easy 1 What's the proper greeting on the telephone? Business Insights! This is Jessica. I would love to help you!Hurry it up! My favorite song is on the radio.Hey. Business Insights. 2 If you don't know the answer to a customer question, what do you say? Gee! There isn't a good answer to that question so it must not be a good question!Gee I don't know. I'm new here.Let me ask my supervisor Mark Murphy. 3 How do you respond if a customer's telephone was crushed in a car accident? Hi Ms. West I'm really sorry to hear that. I hope you weren't hurt!What type of car do you drive?K, so? 4 What's the proper way to end a phone call? Uh, finally. Are we done?It was a pleasure helping you Ms. West! Have a nice day.Back to my song on the radio! 5 When on the phone with a customer you should convey a sense of : Warmth and enthusiasmPower and no nonsenseThe baseball game is on 6 If your company made a mistake, how should you respond? We've all got problems. I want to be watching the baseball game!That doesn't sound like us. I've been working here a long time!I am so sorry Ms. West. I'm going to help you fix our mistake. 7 If a customer has a great name, how should you respond? I wish I had a friend named Colleen Jenkins!Doesn't sound like a baseball player to me.Great. Well guess what? That's not the name of my favorite band on the radio right now. A mistake in this Quiz ? Contact the author Commentaires